{"xsrfToken":"567d1cdd57711e78a811a5fce5233a4f197ac694_lout","branding":{"id":"3","key":"edprep","name":"Educator Preparation - College of Education","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/5","theme":{"headerBGColor":"#881c1c","headerLinkColor":"#ffffff","headerLinkHoverColor":"#ab2c2c","headerLinkHoverBGColor":"#ab2c2c","headerBadgeColor":"#ab2c2c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b8f25aba-a68c-4086-89a2-44f18cbb725a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOTU5YmQ4Mi0wZjQyLTQyMjYtOTM0MS1lY2YxOTA1ZTAxNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI4ZjI1YWJhLWE2OGMtNDA4Ni04OWEyLTQ0ZjE4Y2JiNzI1YSI6WyJyZWFkIl19LCJleHAiOjE3NTE0MzAwNDUsIm5iZiI6MTc1MTQyOTQ0NX0.7SvPqY9ENEUb5sKbr8iyBjNEqNYYCBMefIz9nw_2F6I&client=3959bd82-0f42-4226-9341-ecf1905e0175&mode=fit","logoId":"b8f25aba-a68c-4086-89a2-44f18cbb725a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the College of Education Help Center","sharedPortalName":"EDUC - Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the College of Education Help Center","sharedPortalName":"EDUC - Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#881c1c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9deeddfa-1437-49b9-b43c-225246fe1b08/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOTU5YmQ4Mi0wZjQyLTQyMjYtOTM0MS1lY2YxOTA1ZTAxNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkZWVkZGZhLTE0MzctNDliOS1iNDNjLTIyNTI0NmZlMWIwOCI6WyJyZWFkIl19LCJleHAiOjE3NTE0MzAwNDUsIm5iZiI6MTc1MTQyOTQ0NX0.aFE_wviM4i1dniztbh4CCy-SQQe5rREifJoM4f-sLVk&client=3959bd82-0f42-4226-9341-ecf1905e0175&height=300&mode=fit","bannerMediaApiFileId":"9deeddfa-1437-49b9-b43c-225246fe1b08","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"edprep","projectId":10003,"serviceDeskId":3,"name":"Educator Preparation - College of Education","description":"<p>Welcome to the UMass College of Education - Educator Preparation Help Desk</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"50","name":"General issues","descriptionHtml":"","callToAction":"General issues","introHtml":"<p>All other questions related to educator preparation and licensing</p>","icon":10497,"iconUrl":"https://educ-umass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[10],"key":""},{"id":"52","name":"Licensing issues","descriptionHtml":"","callToAction":"Licensing issues","introHtml":"","icon":10497,"iconUrl":"https://educ-umass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[10],"key":""},{"id":"53","name":"Problem with forms","descriptionHtml":"","callToAction":"Problem with forms","introHtml":"","icon":10531,"iconUrl":"https://educ-umass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[10],"key":""},{"id":"42","name":"TK20 Issue","descriptionHtml":"<p><a href=\"https://blogs.umass.edu/tk20\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://blogs.umass.edu/tk20</a></p>","callToAction":"TK20 Issue","introHtml":"<p>Issues using, purchasing, accessing TK20 for educator preparation</p>","icon":10558,"iconUrl":"https://educ-umass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[10],"key":""},{"id":"38","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10535,"iconUrl":"https://educ-umass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"General"}],"orderMapping":{"10":[50,42,52,53]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d826c6e5-500e-3a45-92fc-724648721286","appLinkName":"System Confluence","appLinkUrl":"https://educ-umass.atlassian.net/wiki","spaceKey":"EDPREP","spaceName":"Educator Preparation","spaceUrl":"https://educ-umass.atlassian.net/wiki/spaces/EDPREP","isServer":false},"labels":[],"projectKey":"EDPREP","serviceDeskId":3,"kbLinkDomainURLs":["https://educ-umass.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EDPREP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOTU5YmQ4Mi0wZjQyLTQyMjYtOTM0MS1lY2YxOTA1ZTAxNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0MzA2NDUsIm5iZiI6MTc1MTQyOTQ0NX0.r0R8cdSwUIXmqu3mcbn_CmGWaZZE1fZGKvWdS8sXw58","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"3959bd82-0f42-4226-9341-ecf1905e0175","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":50,"projectId":10003,"issueType":{"id":"10002","name":"Service Request"},"form":{"name":"General issues","descriptionHtml":"","callToAction":"General issues","intro":"<p>All other questions related to educator preparation and licensing</p>","instructions":"","icon":10497,"iconUrl":"https://educ-umass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/50","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/50","calendarParams":{"firstDay":0,"date":"2025-07-02T00:10:45-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d826c6e5-500e-3a45-92fc-724648721286","appLinkName":"System Confluence","appLinkUrl":"https://educ-umass.atlassian.net/wiki","spaceKey":"EDPREP","spaceName":"Educator Preparation","spaceUrl":"https://educ-umass.atlassian.net/wiki/spaces/EDPREP","isServer":false},"labels":[],"projectKey":"EDPREP","serviceDeskId":3,"kbLinkDomainURLs":["https://educ-umass.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOTU5YmQ4Mi0wZjQyLTQyMjYtOTM0MS1lY2YxOTA1ZTAxNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0MzA2NDUsIm5iZiI6MTc1MTQyOTQ0NX0.r0R8cdSwUIXmqu3mcbn_CmGWaZZE1fZGKvWdS8sXw58","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"3959bd82-0f42-4226-9341-ecf1905e0175","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}