Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"5bb5dbbaa0823bd701400b78f8d298074e60492d_lout","branding":{"id":"3","key":"edprep","name":"Educator Preparation - College of Education","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/5","theme":{"headerBGColor":"#881c1c","headerLinkColor":"#ffffff","headerLinkHoverColor":"#ab2c2c","headerLinkHoverBGColor":"#ab2c2c","headerBadgeColor":"#ab2c2c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b8f25aba-a68c-4086-89a2-44f18cbb725a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOTU5YmQ4Mi0wZjQyLTQyMjYtOTM0MS1lY2YxOTA1ZTAxNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI4ZjI1YWJhLWE2OGMtNDA4Ni04OWEyLTQ0ZjE4Y2JiNzI1YSI6WyJyZWFkIl19LCJleHAiOjE3NjkxMjM2ODMsIm5iZiI6MTc2OTEyMzA4M30.DBz1ReyX6R4sLxZT5xcoa3t4n85Y8P-3gxGUsDDULac&client=3959bd82-0f42-4226-9341-ecf1905e0175&mode=fit","logoId":"b8f25aba-a68c-4086-89a2-44f18cbb725a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the College of Education Help Center","sharedPortalName":"EDUC - Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the College of Education Help Center","sharedPortalName":"EDUC - Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#881c1c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9deeddfa-1437-49b9-b43c-225246fe1b08/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOTU5YmQ4Mi0wZjQyLTQyMjYtOTM0MS1lY2YxOTA1ZTAxNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkZWVkZGZhLTE0MzctNDliOS1iNDNjLTIyNTI0NmZlMWIwOCI6WyJyZWFkIl19LCJleHAiOjE3NjkxMjM2ODMsIm5iZiI6MTc2OTEyMzA4M30.MGwX-tXDzqUT3tcBltT6pbJHdsXm5OjrTYRL8moQDdc&client=3959bd82-0f42-4226-9341-ecf1905e0175&height=300&mode=fit","bannerMediaApiFileId":"9deeddfa-1437-49b9-b43c-225246fe1b08","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"edprep","projectId":10003,"serviceDeskId":3,"name":"Educator Preparation - College of Education","description":"<p>Welcome to the UMass College of Education - Educator Preparation Help Desk</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"50","name":"General issues","descriptionHtml":"","callToAction":"General issues","introHtml":"<p>All other questions related to educator preparation and licensing</p>","icon":10497,"iconUrl":"https://educ-umass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[10],"key":""},{"id":"52","name":"Licensing issues","descriptionHtml":"","callToAction":"Licensing issues","introHtml":"","icon":10497,"iconUrl":"https://educ-umass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[10],"key":""},{"id":"53","name":"Problem with forms","descriptionHtml":"","callToAction":"Problem with forms","introHtml":"","icon":10531,"iconUrl":"https://educ-umass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[10],"key":""},{"id":"42","name":"TK20 Issue","descriptionHtml":"<p><a href=\"https://blogs.umass.edu/tk20\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://blogs.umass.edu/tk20</a></p>","callToAction":"TK20 Issue","introHtml":"<p>Issues using, purchasing, accessing TK20 for educator preparation</p>","icon":10558,"iconUrl":"https://educ-umass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[10],"key":""},{"id":"38","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10535,"iconUrl":"https://educ-umass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"General"}],"orderMapping":{"10":[50,42,52,53]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d826c6e5-500e-3a45-92fc-724648721286","appLinkName":"System Confluence","appLinkUrl":"https://educ-umass.atlassian.net/wiki","spaceKey":"EDPREP","spaceName":"Educator Preparation","spaceUrl":"https://educ-umass.atlassian.net/wiki/spaces/EDPREP","isServer":false},"labels":[],"projectKey":"EDPREP","serviceDeskId":3,"kbLinkDomainURLs":["https://educ-umass.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EDPREP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOTU5YmQ4Mi0wZjQyLTQyMjYtOTM0MS1lY2YxOTA1ZTAxNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkxMjQyODMsIm5iZiI6MTc2OTEyMzA4MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.5NLnlveougp8llXRd9RLFObptvv4wYgyRv5RVEMGh8k","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"3959bd82-0f42-4226-9341-ecf1905e0175","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"EDUC - Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://educ-umass.atlassian.net/wiki","kbLinkDomainURLs":["https://educ-umass.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}